Frequently Asked
Questions
Find answers to common questions about our event rental services
How far in advance should I book my event rentals?
We recommend booking 3-6 months in advance for weddings and large events, especially during peak season (May-October). For smaller parties, 4-6 weeks is usually sufficient. However, we can often accommodate last-minute requests based on availability.
What areas do you serve?
We primarily serve Newport News, Hampton, Virginia Beach, Norfolk, and surrounding areas in the Hampton Roads region. We may be able to accommodate events outside this area for an additional delivery fee. Contact us to discuss your location.
Do you offer delivery and setup?
Yes! We provide full delivery, setup, and pickup services for all rentals. Our professional team ensures everything is set up perfectly according to your specifications. Delivery fees vary based on location and order size.
Can I see the items in person before booking?
Absolutely! We encourage clients to visit our showroom at 9501 Warwick Blvd to see our inventory. Please call ahead to schedule an appointment so we can give you our full attention and help you choose the perfect items.
What is your cancellation policy?
We require a 50% deposit to secure your booking. If you need to cancel, deposits are refundable up to 30 days before the event. Cancellations within 30 days forfeit the deposit. We understand things change, so contact us as soon as possible if you need to modify your order.
Do you offer package deals?
Yes! We offer several package deals for weddings, parties, and corporate events that can save you money. These packages include our most popular items bundled together. We can also create custom packages tailored to your specific needs and budget.
What if something gets damaged?
We understand accidents happen. Minor wear and tear is expected and covered. For significant damage, we’ll assess the cost of repair or replacement. We recommend purchasing event insurance if you’re concerned about potential damages.
How do I know what quantities I need?
Our experienced team can help you determine the right quantities based on your guest count and event type. When you get a quote, we’ll provide recommendations for table settings, chairs, linens, and other essentials.
Can you accommodate last-minute changes?
We’ll do our best to accommodate changes, but it depends on availability and timing. Contact us as soon as you know about any changes. Last-minute additions may be subject to additional fees.
Do you require a deposit?
Yes, we require a 50% deposit to reserve your rental items and date. The remaining balance is due 7 days before your event. We accept cash, check, and major credit cards.
Still Have Questions?
We’re here to help! Contact us and we’ll answer any questions you have about our services.